Resolved -
The doc generation service has returned to normal operation and the queues have caught up.
Mar 12, 14:01 MDT
Monitoring -
We have applied the fixes and we are now monitoring the queues as they process through jobs in the backlog. The service is back to operational performance but will take some time to catch up.
Mar 12, 13:48 MDT
Identified -
We have identified the issue and are rolling out a fix.
Mar 12, 12:25 MDT
Investigating -
We are actively investigating an issue with Doc Generation in a single US environment
Mar 12, 12:13 MDT