This incident occurred with a recache of permissions for users in the affected environment in the early morning hours on Tuesday 9/7/23 that affected customers ability to view projects within their accounts. 

By 6:00 am MST, engineers were looking into the problem and discussing ways to resolve as quickly as possible. 

Resolution was ultimately achieved for the majority of customers by early afternoon EST, with the final resolutions for some customers in the early evening EST.

The leadership team, engineering, and customer-facing employees are convening to review post-incident actions to be taken to improve processes and additional preventative measures shortly.